xb8 Privacy Policy
How your personal information is collected, used, and kept secure — xb8 explains it all with complete transparency.
xb8 (“we”, “our” or “the platform”) is a trusted online entertainment platform in Bangladesh. When you use our website xb8.cam, register, or use any of our services, you are considered to have accepted the terms described in this privacy policy.
The purpose of this policy is to fully inform you about what types of information we collect, why we collect it, how we use it, and what steps we take to protect your rights. We believe that user trust is the foundation of our platform.
This privacy policy may change from time to time. For any significant changes, we will notify you by email or through a notice on the platform.
What Information We Collect
To run xb8's services properly, we need to collect certain information. This information falls into two main categories — information you provide directly and information collected automatically.
1.1 Information You Provide Directly
When you register on our platform or use our services, you may be asked to provide the following information:
- Full name and date of birth (required for age verification)
- Email address and contact details
- Residential address
- National ID or passport details (for identity verification)
- Payment information — bKash, Nagad or Rocket account numbers
- Gaming preferences and account settings
1.2 Information Collected Automatically
To improve your browsing experience, our system automatically collects certain information:
- IP address and device type
- Browser type and version
- Cookies and session data
- Time spent on the platform and page visit information
- Login and logout times and log records
- Transaction history and gaming activity logs
How We Use Your Information
xb8 uses collected information only for specific and legitimate purposes. We never sell your information to third parties for commercial purposes.
2.1 Running and Improving Services
- Creating, managing, and verifying your account
- Processing transactions and handling deposits and withdrawals
- Improving platform performance and user experience
- Identifying and resolving technical issues
2.2 Meeting Legal Obligations
- Age verification — account approval only for those aged 21 or above
- Anti-money laundering and fraud detection
- Compliance with applicable laws and regulatory requirements
- Assisting with dispute resolution and investigations
2.3 Communication and Support
- Sending transaction confirmation messages
- Sending important updates, policy changes, and security alerts
- Running 24/7 live chat support services
- Responding to your requests or complaints
2.4 Responsible Gaming
We monitor your gaming activity to identify early signs of harmful behaviour and provide support where needed. This is done entirely in your interest.
Cookies and Tracking Technology
xb8 uses cookies to run the website properly and improve the user experience. Cookies are small data files stored in your browser.
3.1 Essential Cookies
These cookies are necessary for the core functionality of the website. They are used to maintain your session, keep you logged in, and ensure security. Disabling these cookies will prevent the website from working properly.
3.2 Functionality Cookies
These cookies remember your preferences, language selection, and other personalised settings. They make each of your visits more convenient.
3.3 Analytics Cookies
Analytics cookies are used to understand which sections of the platform are used most. This information is collected fully anonymously and is used only to improve our services.
3.4 Cookie Controls
You can control or decline cookies through your browser settings. However, disabling certain essential cookies may limit some functionality of the website.
Sharing Information with Third Parties
xb8 never sells your personal information. However, in the following limited circumstances, information may be shared with specific third parties:
4.1 Payment Processors
Only the minimum information needed to process transactions is shared with payment services such as bKash, Nagad, and Rocket. These organisations are governed by their own privacy policies.
4.2 Technology Partners
We work with trusted game providers such as Pragmatic Play, Spribe, JILI, and PG Soft to run games. Only gaming activity data necessary to operate their services is shared with these partners.
4.3 Legal Obligations
If we are required to disclose information under a court order, a lawful request from a law enforcement agency, or applicable law, we are obliged to do so. In such cases we will provide only the minimum information necessary.
4.4 Business Transfers
In the event of a future merger or acquisition, user information may be transferred. In that case we will notify you in advance and the same level of protection will be maintained.
Data Protection and Security
xb8 treats the security of your personal information as its highest priority. We use industry-standard technical and organisational measures to keep your information secure.
5.1 Technical Security Measures
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology.
- Database Encryption: Stored sensitive information is held in encrypted form.
- Firewall Protection: Advanced firewalls are used to prevent unauthorised access.
- Two-Factor Authentication: An additional verification layer to protect your account.
- Regular Security Audits: Routine checks to identify and address vulnerabilities.
5.2 Organisational Measures
- Only authorised staff can access user information.
- All staff are trained in data protection and bound by confidentiality agreements.
- Access logs are regularly monitored and reviewed.
5.3 Steps in the Event of a Data Breach
If a data breach occurs, we will act quickly and notify affected users as soon as reasonably possible in accordance with the law.
Data Retention Period
xb8 does not retain your personal information beyond what is necessary. Retention periods are determined based on the following policy:
- Active account data: Retained for as long as the account is active and for any additional time required to meet legal obligations after that.
- Transaction records: Financial transaction data is retained for the applicable legal period.
- Closed accounts: Even after self-exclusion or account closure, certain information may be retained for a set period for fraud prevention and legal compliance.
- Analytics data: Anonymous analytics data may be retained indefinitely as it contains no personally identifiable information.
After the set retention period, your information will be securely deleted or anonymised.
Your Rights
xb8 respects your privacy rights. You have the following rights:
7.1 Right to Access
You can request to know what information we hold about you. In response to your request, we will provide a detailed summary of the information we have stored.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it within a reasonable time.
7.3 Right to Deletion
In certain circumstances you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing transactions.
7.4 Right to Object to Processing
You can object at any time to your information being used for marketing communications. We will act on this request without delay upon receiving it.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact us by email or through our 24/7 live chat. We will verify your identity and respond within a reasonable time.
Protection of Minors
xb8 strictly provides services only to those aged 21 or above. Our platform never knowingly collects information from minors under any circumstances.
Age verification during registration is mandatory. If we become aware for any reason that a minor is using our services, the relevant account will be closed immediately and any collected information will be securely deleted.
If you suspect that a minor is using our services, please notify our support team immediately.
Changes to the Privacy Policy
xb8 reserves the right to revise this privacy policy from time to time. Reasons for changes may include legal requirements, changes in technology, or service improvements.
For any significant changes, we will:
- Send a notice of the changes to your registered email address.
- Display a prominent banner or notification on the website.
- Clearly state the date and nature of the changes.
If you continue using the platform after changes are made, you will be considered to have accepted the revised policy. If you do not agree with the new policy, you may close your account.
Privacy Contact
Email Support
Contact us for any privacy-related questions, requests, or complaints.
Live Chat Support
Our expert team is available in Bengali 7 days a week, 24 hours a day.
24/7 — Support in Bengali
Read our other policies for more information: